9.6 Delivery Fees

Transport billing follows a calculation rule based on the destination on the one hand, and the weight and/or volume of the parcel on the other.

The amount of the fees is automatically calculated as soon as a product is added to the cart. The Customer may freely view the billing and the carrier associated with their products.

The final calculation of shipping fees for other destinations is carried out once the postal code has been entered in the delivery address and before the Customer validates their order.

Specific offers for free shipping are only valid for shipments to mainland France and the European zone for purchases starting from €180 when using a pickup point, unless expressly stated otherwise.

⇒ Withdrawal period

In accordance with the provisions of Article L.221-18 of the French Consumer Code, the Customer has a period of 14 calendar days to exercise their right of withdrawal, without needing to justify any reason. This period starts from the day the order is received.

In the case of an order involving several goods delivered separately, or an order for a product composed of multiple lots or parts delivered over a defined period, the period begins on the date of receipt of the last good, lot, or part.

For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good.

⇒ Exercising the right of withdrawal

To exercise their right of withdrawal, the Customer must inform COSMOPARIS of their decision by sending, before the expiration of the aforementioned 14-day period, the standard withdrawal form provided for this purpose (sent with the order confirmation email), or any other unambiguous statement expressing their intention to withdraw.

⇒ Loss of the right of withdrawal

Pursuant to Article L.221-28 of the French Consumer Code, it is reminded that the right of withdrawal cannot be exercised for contracts:
1° For the supply of services fully performed before the end of the withdrawal period and whose performance began after express prior consent of the consumer and express waiver of their right of withdrawal;
2° For the supply of goods or services whose price depends on financial market fluctuations beyond the control of the professional and likely to occur during the withdrawal period;
3° For the supply of goods made to the consumer’s specifications or clearly personalised;
4° For the supply of goods liable to deteriorate or expire rapidly;
5° For the supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° For the supply of goods which, after delivery and due to their nature, are inseparably mixed with other items;
7° For the supply of alcoholic beverages whose delivery is deferred by more than thirty days and whose agreed value at the time the contract was concluded depends on fluctuations in the market beyond the professional’s control;
8° For urgent repair or maintenance work requested expressly by the consumer at their home, within the limit of the spare parts and work strictly necessary to respond to the emergency;
9° For the supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
10° For the supply of a newspaper, periodical, or magazine, except for subscription contracts;
11° Concluded at a public auction;
12° For the provision of accommodation services (other than residential), transport of goods, car rental, catering, or leisure activities to be provided on a specific date or during a specific period;
13° For the supply of digital content not provided on a physical medium whose execution began after express prior consent of the consumer and express waiver of their right of withdrawal.

⇒ Return conditions following a withdrawal
The Customer may return their parcel no later than 14 (fourteen) days after informing COSMOPARIS of their decision to withdraw from the order. This period is deemed respected if the Customer returns the Product before the expiration of the 14-day period:
either free of charge in one of the COSMOPARIS boutiques (excluding department stores and outlet stores), or via our online return service.

⇒ Refund terms in the event of withdrawal

If the right of withdrawal is exercised within the above-mentioned period, and in accordance with Article L.221-24 of the French Consumer Code, COSMOPARIS will refund the Customer the price of the product(s) returned as well as the shipping costs for the product(s) without undue delay and no later than 14 calendar days from the date on which COSMOPARIS was informed of the Customer’s decision to withdraw.

COSMOPARIS nevertheless reserves the right to defer the refund until the goods have been recovered or until the Customer has provided proof of dispatch of the goods, the retained date being whichever occurs first.

Refunds will always be made on the basis of the amounts actually paid by the Customer, as shown on the invoice. However, COSMOPARIS reserves the right to refuse reimbursement of any additional delivery costs resulting from a delivery method more expensive than the standard method offered by COSMOPARIS.

Shipping fees eligible for refund will be determined as if the Customer had never purchased the returned product(s).

Unless expressly requested otherwise by the Customer, refunds will be issued using the same payment method used for the original transaction. If this is not technically possible, COSMOPARIS will offer to issue a bank cheque payable to the Customer and send it by post.

The Customer has a period of 14 days from receipt of their order to return a product free of charge in a COSMOPARIS boutique or by post.

1. Return service:
   We offer a simplified return service. This service allows you to easily return your products from home.
2. Eligibility conditions:
   Returns are possible within 14 days from the date of receipt of your order, provided the items are in their original condition (unworn, unwashed, with original tags and packaging).
3. Return procedure:
   
   • To initiate a return, go to our website, log into your customer account and follow the instructions to generate a return label.
   • Carefully package the product and drop it off at a Chronopost partner pickup location.
4. Return fees:
   For returns of orders placed on our website, a flat fee will be applied as follows:
   
   • Metropolitan France: €6.90
   This fee will be deducted directly from the refunded amount + shipping costs.
5. Refund processing:
   Once the product has been returned and inspected, the refund will be issued to the payment method used at purchase, within 10 to 15 business days.
6. Responsibility:
   If you experience difficulties related to collection or tracking of the parcel, please contact our customer service for assistance.

If, upon unpacking the products and within 15 calendar days from receipt, the Customer discovers that a product does not conform to their order or to the product sheet (example: product error, model, colour, etc.), COSMOPARIS undertakes to replace or fully refund the Customer once the defect is confirmed.

The Customer must contact COSMOPARIS Customer Service to make their claim and follow the provided procedure.

After receiving the duly returned product and confirming the non-conformity or damage, COSMOPARIS may, at its sole discretion:

• Send a new product to the Customer at no additional cost;
• Refund the amounts paid for the product.
  Any other potential defect occurring during the “life” of the product will be assessed through after-sales service.

COSMOPARIS is bound by the legal warranty for hidden defects under Articles 1641 to 1648 of the French Civil Code and Article 2232.

The Customer may exercise this warranty for defects arising from design or manufacturing faults making the product unfit for its intended use, excluding misuse or negligence by the Customer.

The Customer may choose:

• Cancellation of the sale: refund of the price of the product(s);
• A price reduction via partial reimbursement.

This warranty does not cover damage resulting from improper use or normal wear and tear. To benefit from this warranty, the Customer must keep the purchase invoice and delivery note.

It is reminded that:

Article 1641 of the Civil Code
“The seller is bound by a warranty for hidden defects in the item sold that render it unfit for the use for which it was intended, or that diminish such use so much that the buyer would not have acquired it, or would only have offered a lower price, had they known of the defects.”

Article 1648 of the Civil Code
“The action resulting from redhibitory defects must be brought by the buyer within two years of discovery of the defect. In the case provided for by Article 1642-1, the action must be brought, under penalty of forfeiture, within one year from the date on which the seller may be discharged of apparent defects or non-conformities.”

COSMOPARIS is liable, for a period of two years, for conformity defects of products sold under Articles L.217-4 et seq. of the French Consumer Code.

A conformity defect is a good that is unfit for its customary use, does not match COSMOPARIS’ description, or does not possess the qualities agreed with the Customer.

COSMOPARIS may choose repair or replacement with an identical or equivalent product (depending on stock availability), subject to cost conditions set out in Article L.217-9.
The Customer has 2 years from delivery to act and is exempted from proving the existence of the defect during these 2 years.

This legal warranty applies independently of any commercial warranty.

The Customer may also choose to apply the hidden defect warranty (Article 1641 Civil Code) and opt for cancellation of the sale or reduction of the price (Article 1644 Civil Code).

This warranty does not cover damages due to improper or non-compliant use or normal wear and tear. Proof of purchase and delivery note must be kept.

(Legal articles L.217-4, L.217-5, L.217-12, L.217-16 reproduced exactly as in original.)

TRANSFER OF OWNERSHIP: COSMOPARIS RETAINS OWNERSHIP OF THE PRODUCTS DELIVERED UNTIL FULL PAYMENT OF THE PRICE BY THE CUSTOMER. IN CASE OF NON-PAYMENT OF ANY INSTALLMENT, AND EIGHT DAYS AFTER A FORMAL NOTICE SENT BY REGISTERED LETTER REMAINS UNSUCCESSFUL, COSMOPARIS MAY CANCEL THE SALE BY OPERATION OF LAW WITHOUT PREJUDICE TO DAMAGES. THE CUSTOMER MUST MAKE THE GOODS IMMEDIATELY AVAILABLE TO COSMOPARIS, UNLESS COSMOPARIS REQUIRES THEIR RETURN AT THE CUSTOMER’S EXPENSE.

PRODUCTS HELD BY THE CUSTOMER ARE DEEMED RELATED TO UNPAID INVOICES.

TRANSFER OF RISKS: THE TRANSFER OF RISKS OCCURS AS SOON AS THE PRODUCTS ARE UNLOADED AT THE FIRST DELIVERY POINT.
Article 216-2: "Any risk of loss or damage to the good is transferred to the consumer at the moment they physically take possession of the goods."

Outside any commercial or legal warranty, the Customer may always contact COSMOPARIS Customer Service for any questions relating to product use, care instructions, or replacing a defective part.

To access the Site, the Customer must refrain from any behaviour that could harm the image of COSMOPARIS or other Customers.

Content published by the Customer is their sole responsibility and cannot bind COSMOPARIS in any way.

Specifically, the Customer must not:

• Use a username or avatar that is vulgar, aggressive, insulting, or defamatory;
• Attempt to obtain another Customer’s account information (username, password) or personal data;
• Publish offensive, hateful, racist, discriminatory, defamatory, illegal, or inappropriate content;
• Publish content infringing third-party rights;
• Publish promotional content, advertisements, or any commercial solicitation unrelated to the Site.

More broadly, the Customer must not:

• Impersonate a third party, another Customer, or a COSMOPARIS employee;
• Engage in hacking, spamming, phishing, flooding, or any malicious activity.

In case of non-compliance, COSMOPARIS may delete the Customer’s account under Article 21 of the Terms.

All elements of the Site, whether visual or audio—including the brand, logo, texts, photos, videos, and domain name—are protected by copyright, trademark law, or patents.

The Site and all its components are the exclusive property of COSMOPARIS.

In accordance with the French Intellectual Property Code, only private, non-exclusive use of the Site is authorised, unless more restrictive provisions apply.

Any reproduction of the Site or any of its audio, visual, or text content is strictly prohibited without prior written consent from COSMOPARIS.

The Customer agrees not to harm the Site in any way, nor to use it improperly in a manner that could discredit COSMOPARIS or damage its image.

It is expressly stated that COSMOPARIS does not have full and complete control over the content published on the Site and does not have the technical, material, or human resources to systematically verify such content.
 
However, if a Client notices that another Client violates any of the rules of conduct referred to in the Terms and Conditions, or more generally, if a Client becomes aware of any illegal activity or content, the Client must immediately inform COSMOPARIS using the “Contact” function, then “Other Question,” available on the Site. 
 
The Client must provide COSMOPARIS with all necessary information, including in particular:

• the date of the notification;
• if they are a natural person, their full name, occupation, address, nationality, date and place of birth; if a legal entity, its legal form, name, registered office, and the natural person who legally represents it;
• a description of the disputed facts and their precise location on the Site;
• and if it concerns illegal content:
  • the reasons why the content should be removed, including references to applicable legal provisions and factual justifications;
  • a copy of the communication sent to the author or publisher of the disputed content requesting its cessation, removal, or modification, or justification that the author or publisher could not be contacted.

 
In the event of illegal content and once the accuracy of these elements has been verified, COSMOPARIS will remove the disputed content or make access to it impossible. 
 
It is expressly stated that if a Client presents content as illegal to COSMOPARIS while knowing that this information is false, they may be held criminally liable.  
 
COSMOPARIS reserves the right to delete any content appearing on the Site that would violate the Terms and Conditions and/or to suspend or delete the Account of the concerned Client under the conditions set out in Article 21 below.  
 
Similarly, in the event of illegal activity, COSMOPARIS reserves the right to suspend or delete the Account of the concerned Client under the conditions set out in Article 21 below.